Help Desk
- OrthoCAD generates errors when opening a model.
- Error: "There is a problem connecting to the ISP".
- Correcting a misspelled model.
- "Gallery" images printed on two pages.
- Changes in a model file are not saved.
- Retrieval of models at more than one location
- New models do not appear to be in the models' list.
- Automatic download stopped functioning.
- Some models have not come through in the last download session.
- OrthoCAD "Help" system.
- Support of Microsoft Windows Vista.
1. OrthoCAD generates errors when opening a model.
Update video drivers. Check the Web site of the computer manufacturer for the latest updates of the specific video adapter (also known as graphic adapter or display adapter).
2. Error: "There is a problem connecting to the ISP."
Verify the correct username and password are entered in the downloader setup.
3. Correcting a misspelled model name
Open OrthoCAD. Click the “Open” icon. Right click on the misspelled name. Choose "Rename." Open the model in OrthoCAD and choose File > Patient Information > edit as needed > Save model.
4. "Gallery" images are printed on two pages.
Open Internet Explorer. Go to “File”, “Page Setup”, and change all margins to “0”. The settings will automatically adjust to the smallest allowable margin for the printer.
5. Changes in a model file are not saved.
The model storage folder needs to be fully shared in the network. Right click on the folder and allow “Maximum Sharing”.
6. Retrieval of models at more than one location
Contact our Help Desk to setup a "Mirror" download account to enable multiple download locations. Call Support to get your "My OrthoCAD" Username and Password.
7. New models do not appear to be in the models' list.
The OrthoCAD models are stored on a networked computer. In the “Open” menu, click the drop down box labeled "Look In." Find the computer that hosts the models by browsing the network (either “Network Neighborhood” or “My Network Places”). If this location is unknown open the "File" menu and choose "Download", "Setup" and note the location labeled "Model Storage Destination." This is where models are located.
8. Automatic download stopped functioning.
Even if the downloading computer is left on all the time and the Internet connection is operating, it is possible for a program to get "stuck" in memory. Re-booting the computer should solve this problem.
9. Some models have not come through in the last download session.
It is possible that one or more models may need to be reprocessed. Any questions concerning the status of the models can be directed to the Help Desk at (800) 577-8767.
10. OrthoCAD "Help" System
OrthoCAD has an informative, context sensitive Help menu that can be activated by the "F1" key or by the “Help” icon.
11. Support of Microsoft Windows Vista
In the short term, we do not support Microsoft Windows Vista operating system.